Don Tapping

Don Tapping graduated from The University of Michigan in 1976. He spent the next four years as a Lieutenant in the United States Marine Corps in various positions during his tour. After completing his Corps duties, Don worked in the medical technology, education, and aerospace industries for the next 20 years. Don authored the best selling book, Value Stream Management for the Lean Office (Productivity Press 2003), Lean Office Demystified (II), Who Hollered Fore?, and numerous other books on business performance - setting the bar for administrative Lean improvements. He continues to enlighten organizations with his ability to design step-by-step implementation methodologies identifying processes that require improvement, and then introducing proactive steps to improve or redesign them - reducing costs, boosting performance, and increasing customer (patient) satisfaction. Don today is using his experience and writing books on how Lean can be used in the MS Office and Open Source environments to streamline information flow. Don also received his MBA from The University of Notre Dame.