Terry Schurter

TERRY SCHURTER is a global thought leader in Business Process Management (BPM), and Customer Expectation Management (CEM). He received the Global Thought Leadership Award in 2007 from the BPM Group and won the prestigious George Westinghouse Signature of Excellence award two years in a row. He is a highly sought speaker (including Fortune 50 C-level events) recently speaking at premier events in 9 countries across 4 continents.

He is the internationally acclaimed author of The Insiders Guide to BPM: 7 Steps to Process Mastery with Peter Fingar; Customer Expectation Management: Success Without Exception, cited as a manifesto for customer focused companies; Technologies for Government Transformation: ERP Systems and Beyond, awarded the 2006 Award for Most Effective Education by the Government Research Association and named to the Top Ten Books for Public CIOs by Public CIO Magazine; and In Search of BPM Excellence.