James A. Alexander
James “Alex” Alexander, EdD, researches, publishes, advises, trains, and speaks on transforming organizations into brilliant customer success businesses that create loyal customers, drive profitable sales, and dominate the competition.
Popular items by James A. Alexander
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Seriously Selling Services: How to Build a Profitable Services Business in Any Industry
James A. Alexander
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S-Business: Reinventing the Services Organization
James A. Alexander; Mark W. Hordes
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The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Alexander, James A.; Lyons, Michael C.
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The Brilliant Service Professional: Building Trust, Creating Value, Having Fun
James Alex Alexander
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Brilliant Customer Success: Managing the Customer Experience for Profitable Growth and Brand Dominance
James Alex Alexander
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