Vernon Lloyd
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ITIL Continual Service Improvement (ITIL Service Lifecycle)
Vernon Lloyd
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Service Design, Itil, Version 3
Colin Rudd; Vernon Lloyd
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ITIL Lifecycle Suite, 2011 Edition (5 Volume Set)
Randy A. Steinberg; David Cannon; Vernon Lloyd; Lou Hunnebeck; Stuart Rance
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Key Element Guide ITIL Continual Service Improvement: Aligned to the 2011 Editions
Stationery Office (Great Britain)
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