Michael Applegarth
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How to Take a Training Audit
Applegarth, Michael
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The Call Centre Customer Care Pocketbook (Pocketbooks)
Mike Applegarth; Keith Posner; Adrian Guttridge
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The Empowerment Pocketbook (Management Pocket Book Series)
Posner, Keith; Applegarth, Mike
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Leading Empowerment: A Practical Guide to Change
Applegarth, Mike
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