Ivor Macfarlane
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IT Service Management: A Companion to the IT Infrastructure Library: Version 2
Macfarlane, Ivor
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ITIL Small Scale-Implementation
Taylor, Sharon; Macfarlane, Ivor
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Service Transition, Itil, Version 3
Shirley Lacy; Ivor Macfarlane
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itSMF Dictionary of IT Service Management
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