Fred Beisse

Thanks for visiting my author's page on Amazon.com. I have been writing the textbook Guide to Computer User Support since 1998. The current edition is the 6th, which is available starting mid-September, 2014. I very much appreciate the feedback from readers of previous editions. Your feedback has made each subsequent edition an improved book, with new resources for user support specialists.

The companion website for the 6th edition is www.cusweb.com, or, for the 5th edition, www.cus5e.com. The websites include links to all the web resources listed in ON-THE-WEB features in the books.