Colin Rudd
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Service Design, Itil, Version 3
Colin Rudd; Vernon Lloyd
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Passing Your ITIL Foundation Exam
Stationery Office/Tso
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Problem Manager: Careers in IT Service Management
Rudd, Colin
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ITIL® Guide to Software and IT Asset Management (ITIL v3)
Bicket, David; Rudd, Colin
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Planning to Implement Service Management
Office Of Government Commerce
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ITIL V3 Guide to Software Asset Management
Stationery Office (Great Britain)
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