Jenny Dugmore
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Achieving ISO/IEC 20000: Keeping the Service Going
Dugmore, Jenny
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A Managers' Guide to Service Management
Jenny Dugmore
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Why People Matter (Achieving ISO/IEC 20000)
Dugmore, Jenny
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The Differences Between BS 15000 and ISO/IEC 20000 (Achieving ISO/IEC 20000)
Dugmore, Jenny
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Enabling Change
Dugmore, J.; Lacy, S.
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