Robert Moores lives in Leeds, England, where he is Head of Information & Media Services at Leeds Metropolitan University. He has worked in IT for over 25 years, starting out as a COBOL programmer. Robert's career has encompassed higher education, government, health and insurance sectors and he has worked in the UK, Australia and the USA as a developer, business analyst, project manager and latterly as an operational manager. Robert blogs regularly at http://robmoores.wordpress.com