Bernd Stauss

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Complaint Management: The Heart of CRM
Stauss, Bernd; Seidel, Wolfgang

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Psychology of Gift-Giving
Stauss, Bernd

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Optimiert Weihnachten: Eine Anleitung zur Besinnlichkeits-Maximierung
Stauss, Bernd

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Das perfekte Geschenk: Zur Psychologie des Schenkens (German Edition)
Stauss, Bernd

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Marketing und Verbraucherpolitik (Poeschel Reader) (German Edition)
Bernd Stauss

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Effective Complaint Management: The Business Case for Customer Satisfaction (Management for Professionals)
Stauss, Bernd; Seidel, Wolfgang

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Wenn Thomas Mann Ihr Kunde w�re: Lektionen f�r Servicemanager (German Edition)
Stauss, Bernd

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Dienstleistungsorientierung in der universit�ren Ausbildung. Mehr Qualit�t im betriebswirtschaftlichen Studium. Festschrift f�r Prof. Dr. Ursula Hansen zum 60. Geburtstag.
Bernd Stauss

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