Bernd Stauss
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Complaint Management: The Heart of CRM
Stauss, Bernd; Seidel, Wolfgang
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Service Quality and Management (Fokus Dienstleistungsmarketing)
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Services Science: Fundamentals, Challenges and Future Developments
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Internationalisierung von Dienstleistungen: Forum Dienstleistungsmanagement (German Edition)
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Qualitätsmanagement und Zertifizierung: Von DIN ISO 9000 zum Total Quality Management (German Edition)
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Verbraucherinteressen: Gegenstand, Legitimation u. Organisation (Betriebswirtschaftliche Abhandlungen) (German Edition)
Stauss, Bernd
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