Lynette Miles

Lynette Miles has worked for fifteen years in professional software technical support, mainly for Alcatel-Lucent. During that time, she has done everything from respond to customer issues via phone, email, and ticketing systems to writing and editing documentation for corporate software. She has also spent entirely too much time building and maintaining technical support knowledge bases for customers and support team members.

She became involved with Drupal after attending DrupalCon Brussels and DrupalCon Barcelona with her husband and became tired of listening to him talk about how active his issue queue was. Since then, she has spent most of her contributing time working with the Drupal Documentation team, and triaging the Views and Panels queues. She actively maintains that she is not a coder, stating, “I have people for that.”

Lynette is a gamer, a spinner, and a knitter. She has cheerfully created her own Drupal hats based on Emma Jane Hogbin’s pattern, complete with glow in the dark faces. Most of her time is spent ensuring that she and Earl’s daughter (also a Drupalcon fixture) learns the proper way to work with Drupal, “Don’t hack core!”