Sharon Taylor

As a long time CEO, Sharon Taylor brings a business background and focus to service management and has used her business experience in influencing the future directions of the IT service management industry.

Sharon is the president of Aspect Group Inc., a globally recognized ITSM company. Her ITSM career spans decades and she is a Fellow (the highest standing) of the Institute of Service Management and the author of many ITSM books and is considered a foremost thought-leader in the ITSM industry. She has appeared on numerous television, radio, podcasts and webcasts discussing industry issues and trends.

She has transformed the ITSM industry with her groundbreaking work on ITIL V3.

As the Chief Architect and Chief Examiner for ITIL®, the world’s leading IT Service Management best practices, Sharon is a sought after keynote speaker around the world and her thought-leadership is published and has been quoted by industry vendors and industry analysts such as Gartner and Forrester who seek her opinions on ITSM industry trends and directions.

As the past Chairman of the Board for the Chair of the itSMF International, responsible for ensuring global growth and governance of ITSMF in over 50 countries, and is at the center of best practice development and endorsement, Sharon has united the global service management industry in a common goal of service excellence.

She has authored, co-authored and architected over 20+ books in the service management field.

Sharon is the recipient of the prestigious ITSM Lifetime Achievement Award.