John Sansbury
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IT Service Management: Support for your ITSM Foundation exam
Sansbury, John; Brewster, Ernest; Lawes, Aidan; Griffiths, Richard
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Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)
Sansbury, John
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Operational Support and Analysis: A Guide for ITILŪ V3 Exam Candidates
John Sansbury
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
Brewster, Ernest; Griffiths, Richard; Lawes, Aidan
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