Alison Cartlidge
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ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL
Adams, Simon; Cartlidge, Alison; Hanna, Ashley; Rance, Stuart; Sowerby, John A.
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Itil Foundation Handbook
Stationery Office (Great Britain)
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Operational Support and Analysis ITIL Intermediate Capability Handbook
ItSMF UK
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