Robert Oh

MBA, BEEng, British Computer Society Exams (Part 1 & 2), Senior Member of Singapore Computer Society, Member of IT Management Association

http://www.eagles-wings.info

Robert Oh is the founder and principal of Eagles Wings, a Lean Six Sigma consulting and training firm based in Singapore. He is an experienced leader in the areas of operations, product development and project management, with more than twenty years of IT experience. His wide-ranging experience includes global and regional leadership positions in industry.

Over the last decade Robert has been closely involved in providing clients with Lean and Lean Six Sigma consulting and education services to help them improve their processes and organizational performance. His engagements have brought him to the US, Europe and Asia Pacific. His Lean process improvement experience spans areas as diverse as customer service to software development, air travel catering services to supply chain logistics, and manufacturing to maintenance repair and overhaul services.

In the period described in the book, Robert was Vice-President of Baan Customer Service & Support Asia Pacific Japan (APJ), charged with running Baan CS&S's strategic improvement project (codenamed Operation Breeze) on a global basis, utilizing Lean as the platform to drive change.

When he is not working, Robert focuses on family time and helps church communities by teaching and providing personal counselling on emotional healing.