Mary Jo Bitner
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Services Marketing (5th Edition)
Valarie A. Zeithaml; Mary Jo Bitner; Dwayne Gremler
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Services Marketing: Integrating Customer Focus Across the Firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Dwayne Gremler
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Services Marketing (4th International Edition)
Mary Jo Bitner
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Services Marketing (6th Edition)
Zeithaml, Valerie; Bitner, Mary Jo; Gremler, Dwayne
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Services Marketing (1st European Edition)
Alan M. Wilson; Valarie A. Zeithaml; Mary Jo Bitner; Dwayne Gremler
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Services Marketing: Integrating Customer Service Across the Firm 4e: Integrating Customer Focus Across the Firm (UK Higher Education Business Marketing)
Wilson, Alan; Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler Associate Professor Of Marketing, Dwayne D.
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Services Marketing, 2nd Edition
Mary Jo Bitner; Valarie A. Zeithaml
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Services Marketing (International Edition)
Zeithalm, Valerie; Bitner, Mary Jo; Gremler, Dwayne
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