Jeff Toister

Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.

Today, he helps leaders build service cultures.

He's written five books including The Service Culture Handbook. Over five million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.