Jeff Toister
Jeff Toister's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service.
Today, he helps leaders build service cultures.
He's written five books including The Service Culture Handbook. Over five million people have taken one of his video-based training courses on LinkedIn Learning. Jeff has been recognized by Global Gurus as one of the top 30 customer experience in the world.
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Toister, Jeff
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Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
Toister, Jeff
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Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service
Toister, Jeff
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The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
Toister, Jeff
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Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It
Toister, Jeff
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Human Service: The Skills AI Can't Replace
Toister, Jeff
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