Both as a Gartner consultant for ten years and a CIO for four, Simon has helped several organizations to build their IT services through the use of innovative tools and approaches. Simon has also applied these approaches himself, as the VP of IS for a manufacturer where he implemented an ERP and rebuilt the entire IT organization, which earned him the Octas of the ERP project of the year.
Simon now research, writes and speaks about how to improve relationships between IT departments and their users.