For 25 years Paul Elliott, Founder and Principal Consultant at Exemplary Performance, LLC, has spent his professional life capturing models of exceptional performance for clients around the globe. These projects have led to significant improvements across a range of functions including sales, customer service, operations, procurement and others. One client has documented cost reductions of $5,000,000 annually from a single six-digit project.
Paul, along with his co-author Al Folsom, has now documented this approach to benchmarking internal star performers. This will provide leaders with a strategy for driving greater business results - a model based on replicating the accomplishments of your star performers.