Rachel Miller

Rachel Miller, FCIPR, FIIC, FCSCE, PG (Dip), Chart.PR, is an internationally recognised authority on internal communication and is based in London, UK.

She's a Chartered PR professional and Fellow of both the Institute of Internal Communication and Chartered Institute of Public Relations. She's a member of the Company of Communicators, Institute of Directors and International Association of Business Communicators.

Rachel has worked in communications since starting her career as a journalist in 1999. She spent a decade in-house, before establishing her consulting business, All Things IC, in 2013.

Her thoughts have been featured in a number of best-selling PR and Comms books. She regularly shares her knowledge through her popular blog, which has 1800+ articles and was established in 2009. Rachel holds a post-graduate diploma in internal communication management from Kingston University and is the host of the popular Candid Comms podcast.

In 2020, she was awarded the Chartered Institute of Public Relations' President's Medal for distinguished service to Public Relations.

Publications

Rachel's second book, Successful Change Communication: how to inform, involve and inspire employees was published by Kogan Page in 2026.

Her first book, Internal Communication Strategy: design, develop and transform your organizational communication was published by Kogan Page in April 2024.

Expert View in Successful Employee Communications by Sue Dewhurst and Liam Fitzpatrick (2022)

She wrote the foreword to Better Internal Communication by Lesley Allman (ReThink, 2021)

Wrote a chapter on internal communication in FuturePRoof2 (Sarah Hall, 2016)

Internal communication chapter in PRStack (Stephen Waddington, 2015)

She wrote the chapter on using social media for corporate communication in Share This Too (Wiley, 2013)

Wrote a chapter in Maximising Social Business, by Neal Schaffer (Wiley, 2013)

Wrote the chapter on social media and internal comms in the best-selling book Share This (Wiley, 2012).