Steve DiGioia

Author Steve DiGioia has been in the hotel & restaurant industry for 15+ years. From a summer internship as a 16 year old "prep-cook" in Chicago, then Brooklyn NY banquet waiter, room service manager to restaurant director, director of banquets to director of food & beverage, director of catering and area director of training, he has seen some of the best and worst at their trade.

A customer service trainer, coach and speaker and known as "the ops guy" during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry. Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions.

Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use, that will improve the customer service mindset of your employees. It will also result in better customer retention, increased revenue and repeat business for your company PLUS bigger tips for your employees.

Steve continues his original writings on customer service, management and leadership on his blog: http://stevedigioia.com/blog

Steve has learned what REALLY works! Now he will teach it to you! Get your copy today! You'll be glad you did.