Bryan Williams

Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. He has travelled worldwide to work with hundreds of companies in diverse industries such as healthcare, hospitality, spa, banking and real estate. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Education, including a Doctor of Management in Organizational Leadership. He is very passionate about helping companies reach high levels of service and organizational excellence.