Dr. Jon Anton
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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
Anton, Dr. Jon; Demczak, Alex G.
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How to Conduct a Call Center Performance Audit: A to Z
Anton, Dr. Jon; Phelps, Dru
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Contact Center Management "By the Numbers"
Anton, Jon; Webb, Kamal
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Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives"
Jon Anton; Lisa M. Schwartz; Natalie L. Petouhoff
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Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny
McConnell, Matt; Anton, Jon
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