Dr. Jon Anton
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Customer Relationship Management Technology
Anton, Dr. Jon; Vilsoet, Bob
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Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service
Anton, Jon; Murphy, Mike
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Optimizing Outbound Calling: The Strategic Use of Predictive Dialers
Anton, Dr. Jon; Demczak, Alex G.
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Selecting a Teleservices Partner
Anton, Jon; Carr, Lori
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Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny
McConnell, Matt; Anton, Jon
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How to Conduct a Call Center Performance Audit: A to Z
Anton, Dr. Jon; Phelps, Dru
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