Scott Koon holds a Master of Arts in Management and a Bachelor’s Degree in Music and Computer Science. He has over 21 years experience in the Information Technology industry and 16 years of management experience. He facilitates Crucial Conversations and Emotional Intelligence classes, helps individuals with career planning, and has spoken regularly at regional, national, and international conferences. Most recently he developed and facilitates a formal mentoring program at a large health care organization in the upper Midwest. He loves to fly airplanes and lives with his wife, daughter and their cat in Minnesota.