Dr. Scott E. Sampson

Dr. Scott Sampson is the James M. Passey Professor of Business Management at Brigham Young University (Provo, Utah, U.S.) where he teaches CRM and Service Analysis and Design in BYU’s top-tier MBA and undergraduate business programs. He has been recognized as a world leader in the field of service operations management and design, and has given professional seminars on service design and innovation in Europe, Asia, and the United States. He has taught at Cambridge University (UK) and Pforzheim University (Germany). His award-winning research focuses on techniques for designing high-performance service businesses, and he has been recognized as the third most prolific publisher of top-tier articles on Service Operations Management worldwide. Dr. Sampson received his MBA and PhD degrees from the University of Virginia and is the father of six children ages 10 to 22.