Steve Bernstein

Founder of Waypoint Group in 2009, an advisory and SaaS-technology firm helping B2B-companies accelerate profitable growth through customer engagement, Steve has guided Sales, Customer Experience, and Customer Success strategies that have driven growth for B2B companies large and small, including Adobe, Autodesk, Cisco, Cloudera, Reciprocity Labs, Sage Intacct, SAP, SRI and dozens more. Steve brings his hands-on expertise to leaders and practitioners wishing to strengthen customer relationships. And with over 20-years of demonstrable results, Steve prides himself on helping companies implement Executable, Scalable, and Profitable (“ESP”) programs that acquire actionable insights and drive closed-loop programs that improve customer retention and expansion.