Sumit Kumar Jha

Sumit is an author and a thought leader reflecting strong leadership qualities coupled with exceptional client relationship & management skills. He is a visionary and a powerful strategist, who can map a creative business vision, transform & empower organizations with tools, techniques and strategies to establish the competitive edge.

Sumit is an expert in IT strategy, SIAM, ITSM and Transformation. He is a thought leader with extensive subject matter expertise in service management and process consulting. He has enabled his clients to define the strategic direction for service management in their organizations and refine their IT strategy roadmap. He has been instrumental in setting-up/managing Service Management practice/CoE for multiple organizations. He has conceptualized ITSM offerings and formulated go-to-market strategy for leading IT Services Companies.

He has delivered over 75 Service Management consulting assignments for various Banking & Finance, Telecom, Media, Manufacturing, Healthcare and Energy & Utilities customers across the globe. Has enabled his clients to define the strategic direction for service management in their organizations and refine their IT strategic roadmap.

Sumit is a Honorary Member (Industry Expert) of Board of Studies (Faculty of Computer Studies) for a leading International University.

He is a proficient speaker having delivered expert sessions on Service Management and related topics at Tomorrows Future Today (TFT) 14 Summers, SHINE15, itSMF New Zealand Annual Conference 2015, itSMF India, Computer Associates (CA), Computer Society of India, Project Management Institute - Mumbai, Symbiosis International University, UKA Taskadia University, others.

His articles has been published by itilnews.com and isixsigma.com. He writes and maintains a blog on Service Management & Process Consulting - http://process-consultant.blogspot.com.