Mark Copeman

With a speciality in sales and marketing for IT businesses, Mark has advised and coached 100's of managed services providers and vendors around the world. Whether it's focusing on online presence and conversion, simplifying propositions or improving sales processes, he has developed a talent for making small changes which result in big changes over time.

He is the author of the books, Helpdesk Habits, MSP Secrets Revealed 1 and 2, as well as being the creator of the online customer service video program, Helpdesk Habits.

He is a regular online and live conference speaker on the subjects of customer experience and sales and marketing for MSPs. His live website reviews are always a crowd pleaser.

A serial entrepreneur, Mark recently exited Wingman MSP Marketing, after spearheading 3 years of growth. in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer, after 8 years of growth.