Mike Holandez

In my 25+ year career, I've taken on many roles: Programmer, IT manager, Business analyst, Data analyst, Consultant, etc. I've always noticed how some businesses are so efficient with IT and others seem to struggle.

I wrote a book called "Service Desk Superhero" to capture the ideas that I've had in my head for years while managing a technology team and serving our internal customers. As a manager of a team of Developers working on daily incident tickets, we've had our fair share of challenges with the service desk. If I had to do it all over again, I would build the service desk right the first time. It was from this idea that "Service Desk Superhero" was born.