Steve Haviland

Steve Haviland is a technology leader, entrepreneur, and AI strategist with more than 20 years of experience in IT operations, cybersecurity, infrastructure, and business technology. He is the owner of BTSG - Business Technology Solutions Group, a managed IT and AI services company focused on helping small and mid-sized businesses modernize their operations through technology, automation, cybersecurity, and practical artificial intelligence solutions.

In addition to leading BTSG, Steve has worked in enterprise technology environments including Site Reliability Engineering and observability roles supporting large-scale cloud and security platforms. His background spans managed services, network infrastructure, cloud operations, operational resilience, automation, and AI-enabled business systems.

Steve is especially passionate about making AI understandable and useful for real businesses — not just large enterprises with massive budgets. His work focuses on helping organizations use AI to improve customer service, streamline operations, strengthen cybersecurity, automate repetitive work, and create competitive advantages without losing the human side of business.

Through his writing, speaking, and consulting, Steve combines deep technical knowledge with practical business insight, helping business owners and technology professionals navigate the rapidly changing world of IT and artificial intelligence.