Michele Marshall

Michele Marshall, a dynamic force straddling the worlds of business and creativity, brings a unique blend of skills to every endeavor she undertakes. Currently serving as an IT Professional for the City of New York and carving her path as a versatile Freelancer, Michele is proficient in many trades. From crafting compelling narratives as a speaker/moderator, imparting invaluable customer service wisdom, and orchestrating events, she seamlessly navigates diverse roles with finesse and flair.

As an author, Michele's pen wields power. Her book, "Happy to Help: The Lost Art of Customer Service," is a beacon of guidance in delivering exceptional customer experiences rooted in patience, understanding, and respect. Michele's contributions have also been instrumental in several Amazon Best-Sellers, further solidifying her position as a thought leader.

Beyond her professional pursuits, Michele's zest for life knows no bounds. She infuses every moment with infectious energy and joie de vivre.