Johnny Sfeir Karam

With a 20+ year background in the demanding hospitality industry, Customer Experience Designer and public speaker, Johnny Sfeir, knows story-worthy experiences can elevate a business to be a well-known brand. Johnny’s vision is to help hospitality, retail brands, and corporations achieve greatness by implementing transformational and innovative customer experience techniques. It is with this vision that Johnny founded Customer Experience Academy, a virtual and in-person school of customer experience training for leaders and staff.

Customer Experience Academy is the first of its kind. Online courses are continuously updated to reflect the latest trends, and capture the magic of Johnny’s on-location group staff trainings, on-site personalized consulting, and inspirational seminars.