Steven Visic

I’ve had a 28+ year career in the Australian transport industry in a variety of roles from customer service, operations, sales and management. I was lucky enough to bed my wares very early on with Australia’s most respected freight company (McPhee Transport) in the early 1990’s. The knowledge I gained was invaluable and set me up for my long career in transport.

In 2006, with my business partner and co-Director Christine Madden, we became the forerunners in the online courier industry and began Australia’s first online courier service Smart Send. We saw a niche, the ability to help SME’s and eBay sellers with fair courier pricing (not available back in the mid-2000’s as most transport companies weren’t interested in helping startup or small businesses) via an easy to use online system to receive real time shipping quotes, a simple booking process and with the ability to track their shipments through to delivery.

By aggregating courier services (aka. courier aggregation) from many courier/freight companies over the following years, we could provide a broad range of competitive shipping options and to this day we still provide support for any and all delivery issues that may occur for our customers.

Chris and I have helped thousands of customers succeed with shipping and we have a special yearning to help startup and small businesses succeed when shipping their goods. It’s a passion we hold to this day, to see a fledgling idea or product come to fruition and become a shipping success story. Similarly, the ability to assist an existing business struggling with overwhelming shipping problems and to see the day they come out the other side stronger and better than before.

I have been acknowledged as a Shipping Expert by Paypal and Smart Send is a recommended shipping option by eBay Australia.

I hope Shipping Smarter helps provide insight, knowledge and tips to help your business succeed when shipping. Further content and latest news on shipping can be found at our blog site: Shippingsmarter.com.au. We have also developed Australia's first online shipping scorecard The Smart Sender Test (Smartsendertest.smartsend.com.au) which is a free, no obligation service that takes less than 5 minutes to complete, providing you with feedback & advice on how well you're currently doing with your shipping.

Steven Visic

Director

SmartSend.com.au