Thomas Morin

In an effort to provide speedy customer service, many salespeople don't take the time to really know their customer and allow true rapport and trust to be built. That works fine until you ask for the sale, when your customer becomes "Mr. & Mrs. I'll think it over" and they walk out the door. In KNOW YOUR CUSTOMER, Thomas uses years of corporate experience in leading and coaching retail and salespeople steps needed to provide an 'above and beyond' customer experience, resulting in higher sales results.