Joyce Avila

About the Author:

Joyce Kay Avila has more than 25 years as a business and technology leader. She has bachelor's and master's degrees in the fields of computer science and accounting business administration, and completed her PhD coursework in accounting information systems.

Joyce holds 22 Salesforce certifications and accreditations, and is Slack and Tableau certified. She has earned the rank of Salesforce All Star Ranger and Agentblazer Legend and is a Salesforce Einstein Champion alumni. She is also certified in Snowflake and is a Snowflake Data Superhero (DSH).

For the Salesforce and Snowflake communities, Joyce produces a running series of how-to-videos on her YouTube channel. She is also the author of three O'Reilly books: Snowflake: The Definitive Guide [2022], Hands-on Salesforce Data Cloud [2024], and Salesforce AI [2026].