JD Dillon

JD Dillon began his career on the frontline, gaining firsthand experience leading teams in theme parks, movie theaters, and contact centers. These roles shaped his understanding of how people learn, perform, and succeed in fast-paced business environments.

Over the past 25 years, JD has become the leading voice in frontline enablement. He has held roles in operations, marketing, and talent development with global organizations, including Disney, AMC, Kaplan, and Axonify. JD has shaped technology, content, and services used by millions of frontline workers around the world in industries like retail, grocery, food service, hospitality, logistics, financial services, and more.

JD is a respected author, content creator, and keynote speaker with a passion for helping people do their best work every day. Today, he advises organizations on frontline performance strategy, ecosystem architecture, go-to-market practices, and AI-enabled solutions. JD’s first book, The Modern Learning Ecosystem (2022), is a personal, practical, hilarious take on L&D’s role in today’s workplace. His latest book, The Frontline Enablement Playbook (2026), is a blueprint for rethinking how organizations equip, engage, and empower their deskless workers.

JD lives in Orlando, Florida and is an avid Philadelphia Flyers fan.