Keith Gait

Keith Gait is an award-winning, CCXP-accredited, seasoned professional who walks you through executive-level customer experience (CX) theory explaining what the tactic is, why you should use it in your company or business, why it works and even why it might not be appropriate.

Keith Gait has an impressive track record in consulting to mass public-facing organisations and directing award-winning customer service strategies for entities such as the NHS, Sainsbury's and Stagecoach.

He now heads up The Customer Experience Foundation(UK) that do advisory, design and implementation for leading organisations worldwide.