Bill Staikos

Bill Staikos is a globally-recognized customer and employee experience leader with +20 years of proven expertise envisioning and executing holistic, experience-led strategies. Today, he is Senior Vice President, Executive Advisory for Medallia - the leader in enterprise experience management. Prior to Medallia, Bill held executive-level roles at Freddie Mac, JPMorgan Chase & Co, Credit Suisse, and American Express. Bill also hosts an award-winning podcast, Be Customer Led, with listeners in over 100 countries, focused on customer & employee experience, and customer-led culture.