Sankarsan Biswas

Sankarsan Biswas is a seasoned ITIL Master, ITIL 4 Managing Professional, and ITIL 4 Strategic Leader, with over three decades of rich experience in the IT industry. His expertise spans IT service management (ITSM), information security, disaster recovery, and business continuity planning. As a certified PeopleCert-accredited ITIL trainer, he has trained professionals across various industries in ITIL best practices, helping them achieve certification and improve their IT governance.

Sankarsan has worked with top-tier organizations such as IBM, HCL, and ANZ-Grindlays, leading complex IT infrastructure and service management projects. His vast experience includes implementing ITIL governance models, managing end-to-end service delivery for global clients, and driving enterprise transformations leveraging the ITIL frameworks.

As the author of the "Ultimate ITIL4 Foundation Certification Guide," Sankarsan aims to empower individuals to master IT service management best practices and successfully achieve their ITIL4 Foundation certification. His deep understanding of the ITSM domain and hands-on experience in real-world implementations make this guide an invaluable resource for IT professionals.