David Barrow

David Barrow is a Service Management consultant, author, and advocate for allyship and inclusion. With over 30 years in the IT industry, he has built a reputation as a trusted voice who combines technical expertise with a human-centred approach to organisational change.

An ITIL 4 Master and Ambassador, David has helped shape the evolution of Service Management worldwide. His books — Co-Creating Value in Organisations with ITIL 4 and An Education in Service Management — provide practical insight into navigating the complexities of modern ITSM while keeping collaboration and value creation at the forefront.

His most recent works expand far beyond ITSM.

Allyship Actually – Why It’s We and Not Me, co-authored with Lucy Grimwade, explores the transformative power of allyship through a compelling narrative.

In OH SH!T – I’ve Got Bowel Cancer, David shares a raw, unfiltered account of facing a life-changing diagnosis, blending humour, honesty, and hope in a way that resonates with anyone navigating adversity.

Based near Manchester, David balances his professional work with creative passions such as ceramics, alongside his lifelong love for Liverpool FC. He is also a part-owner of Dorking Wanderers FC, reflecting his love for football and community.

Whether advising organisations, writing about inclusion, or telling his own story of resilience, David remains committed to empowering people and inspiring meaningful change.