Ken Hughes

Ken Hughes is now acknowledged as being one of the world’s leading authorities on modern consumer culture.

Known globally as ‘The King of Customer Experience’, he is internationally renowned for helping some of the biggest brands in the world to understand the challenges of customer connection, modern marketing, emotive loyalty and brand strategy.

As a behavioural scientist, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioural economics and retail futurology to explore the needs of the new consumer and predict the changes to come.

He is best known for his impactful international keynote stage performances - described as insightful, inspiring, theatrical, engaging and thought-provoking. His presentations are infamous for their sheer energy, entertainment and passion, not to mention his generous Irish wit.