Glen Stansfield

Glen Stansfield writes about operational governance in enterprise IT, focusing on how authority, decision clarity, and escalation structures affect service management under pressure.

Through ITILigence, he publishes practical tools and frameworks covering Major Incident management, Service Transition, and Change governance.

His work examines why governance structures that appear clear during normal operations often struggle once operational pressure increases — and how organisations can design decision structures that remain effective when time compresses and uncertainty rises.

These patterns are explored in Authority Under Pressure, which examines how escalation behaviour, decision ownership, and governance design influence operational outcomes during critical incidents.