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  • Language: English

    Published by Star Bright Books, 2007

    1595721088 / 9781595721082

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Createspace Independent Publishing Platform, 2017

    1542732387 / 9781542732383

    • Softcover

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    Paperback. Condition: Good. This is the kind of book that you don't read once; you read it forever.-Jay Baer, president of Convince and Convert and author of>Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called 8 Steps to Winning at Social Customer Care. Learn how to: navigate social media's growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive customer service integrate Social Customer Care with the rest of your business Gingiss gives you an invaluable glimpse at how top brands are winning at customer service in social media, and provides the tools for you to do the same at your company.…

  • Language: English

    Published by Bethany House Publishers, 1991

    1556612176 / 9781556612176

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Bethany House Pub, 1993

    1556613296 / 9781556613296

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  • Language: English

    Published by Troll Communications Llc, 1986

    081670595X / 9780816705955

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    Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Baer, Mary Alice (illustrator).

  • Language: English

    Published by Troll Communications Llc, 1986

    081670595X / 9780816705955

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Baer, Mary Alice (illustrator).

  • Language: English

    Published by Tundra Books, 2017

    1101918381 / 9781101918388

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    Hardback. Condition: Very Good. It's Open Mic Night at the Story Zoo and the dogs are up to tell their tales in this hilarious graphic novel for young readers. At the Story Zoo, you get to tell any story you want in front of the live audience, as long as it's about you. And tonight is dog night. So sit back, relax, and let these dogs tell their tales. We've got some hilarious but quite touching stories from dogs of all kinds, including a bulldog who doesn't wanted to be judged by his looks; a bloodhound who loses her power of scent and turns to a dog called Surelick Holmes for help; an energetic poodle who saves the day with her yapping; and a stray who takes fetching to a whole new level. These stories will make you laugh, make you cry and maybe even make you howl at the moon. Whether you're looking for smart, funny, sweet, sharp, silly or just plain fuzzy, The Story Zoo is going to be your new favorite haunt. Nerino, Vicki (illustrator).…

  • Language: English

    Published by Tundra Books, 2017

    1101918381 / 9781101918388

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    Hardback. Condition: Good. It's Open Mic Night at the Story Zoo and the dogs are up to tell their tales in this hilarious graphic novel for young readers. At the Story Zoo, you get to tell any story you want in front of the live audience, as long as it's about you. And tonight is dog night. So sit back, relax, and let these dogs tell their tales. We've got some hilarious but quite touching stories from dogs of all kinds, including a bulldog who doesn't wanted to be judged by his looks; a bloodhound who loses her power of scent and turns to a dog called Surelick Holmes for help; an energetic poodle who saves the day with her yapping; and a stray who takes fetching to a whole new level. These stories will make you laugh, make you cry and maybe even make you howl at the moon. Whether you're looking for smart, funny, sweet, sharp, silly or just plain fuzzy, The Story Zoo is going to be your new favorite haunt. Nerino, Vicki (illustrator).…

  • Language: English

    Published by Bethany House Pub, 1990

    1556611285 / 9781556611285

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Bethany House Pub, 1993

    1556613296 / 9781556613296

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Tyndale House Publishers, 2001

    0842319247 / 9780842319249

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

  • Language: English

    Published by Tundra Books, 2017

    177049605X / 9781770496057

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Very Good. A gang of mythical creatures is roaming around a magical land having a great time, until Bigfoot gets his foot stuck in a tree trunk and Unicorn gets her horn impaled on a table and Robot's saw-arm gets rusted into position. But have no fear! Dad is there to fix things - even when a Sneaky Flying Alligator Pirate steals the Fairy Queen Ballerina Doctor's wand. A hilarious story about imagination, play and the best parts about being a dad. Perry, Gina (illustrator).…

  • Language: English

    Published by Themis Bar Review, 2016

    1943808058 / 9781943808052

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

  • Language: English

    Published by Bethany House Pub, 1995

    155661389X / 9781556613890

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by IndyPublish.com, 2003

    1404380957 / 9781404380950

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Paperback. Condition: Good.

  • Language: English

    Published by GlimmerTwin Publishing, 2019

    1732885605 / 9781732885608

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Binet, Betsey (illustrator).

  • Language: English

    Published by Star Bright Books, 2014

    1595726624 / 9781595726629

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: New. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Teis, Kyra (illustrator).

  • Language: English

    Published by GlimmerTwin Publishing, 2019

    1732885605 / 9781732885608

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Binet, Betsey (illustrator).

  • Language: English

    Published by Amulet Books, 2017

    1419723022 / 9781419723025

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Createspace Independent Publishing Platform, 2017

    1542732387 / 9781542732383

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Paperback. Condition: Very Good. This is the kind of book that you don't read once; you read it forever.-Jay Baer, president of Convince and Convert and author of>Hug Your Haters: How to Embrace Complaints and Keep Your Customers Social media has changed customer service forever. It has shifted power from brands to consumers, requiring a different way of thinking about customer engagement. Dan Gingiss has interviewed dozens of business leaders on his podcast, Focus on Customer Service. From those conversations and his own real-world experience at multiple Fortune 300 companies, Gingiss has developed a series of best practices called 8 Steps to Winning at Social Customer Care. Learn how to: navigate social media's growing role in the overall customer experience develop your own Social Customer Care Philosophy decide which technology provider fits with your company recruit and train a stellar team of social customer service agents establish a scalable process, including crisis management and proactive customer service integrate Social Customer Care with the rest of your business Gingiss gives you an invaluable glimpse at how top brands are winning at customer service in social media, and provides the tools for you to do the same at your company.…

  • Language: English

    Published by HarperCollins Publishers Inc, 1986

    0060603259 / 9780060603250

    • Hardcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Fair.

  • Language: English

    Published by Ideals Publishing Corporation,U.S., 2010

    0824947436 / 9780824947439

    Series: Book 20 of 22 - Tales from Grace Chapel Inn

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Paperback. Condition: Very Good. When Jane's college roommates gather for a reunion at Grace Chapel Inn, time seems to disappear. When the four women last met, they were young and idealistic, but in the twenty-five years since they graduated, their lives have taken different turns, and the decisions they've made and who they've become test the strength of their bond. As they reconnect, they uncover old wounds and confess long-buried secrets, and soon it looks like their time together just might turn into a disaster. But when Sylvia Songer stops by, the weekend turns into an impromptu quilting retreat that brings healing and encouragement, and remids the women of the blessing of old friends. Meanwhile, Alice cares for a patient suffering from amnesia, and the only clue to her identity is the dog who is watching over her after her car when off the road. As Alice tries to help this woman recover her life, Louise counsels a guest whose marriage is on the rocks by sharing about the hard times in her own marriage. Can she help the young woman give it one more try? As the Howard sisters look back on the past, their time together gives all of them hope for the days to come.…

  • Language: English

    Published by HarperCollins Publishers Inc, 2015

    0062378996 / 9780062378996

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Fair. A riveting follow-up to Michael Bar-Zohar and Nissim Mishal's account of the most memorable missions of the Mossad, No Mission is Impossible sheds light on some of the most harrowing, nail-biting operations of the Israeli special forces.Mossad: The Greatest Missions of the Israeli Secret Service brought to life the gripping, legendary missions of Israeli's national intelligence force like never before, capturing the danger of the operations and the bravery of the operatives who risked everything to complete their assignments.Now, in No Mission Is Impossible, Michael Bar-Zohar and Nissim Mishal return with the intensely absorbing, fast-paced story of thirty of the boldest missions of the Israeli special forces. Bar-Zohar and Mishal depict in electrifying detail major battles, raids in enemy territory, and death-defying commando missions while also sharing the personal stories of both soldiers and top commanders, revealing their hopes and fears. The stories are often of victories, but sometimes they're of immense failures. They run side-by-side with the accounts of the lives and accomplishments of some of Israel's most prominent figures, including Moshe Dayan, Ariel Sharon, the brothers Netanyahu, Ehud Barak, and Avigdor Kahalani. We follow Sharon, from his near death at the battle of Latrun in 1948 to his crossing of Suez in 1973; we are with Ehud Barak, dressed in women's clothes, when he commands a daring raid in Beirut in 1973, and then when he is elected prime minister in 1999. Besides recounting these mesmerizing, high-stakes missions, No Mission Is Impossible includes an interview in each chapter with a major figure who took part in the mission discussed, including some of the most prominent players in Israeli politics.Captivating and eye-opening, No Mission Is Impossible is essential listening for anyone interested in understanding how these crucial missions shaped Israel and the world at large.…

  • Language: English

    Published by Oxford University Press, 2017

    0190661739 / 9780190661731

    • Hardcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Good. To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.Few understand the importance of psychological skills better than the internationally recognized professor Michael Bar-Eli. As both a sports and organizational psychologist for more than 35 years, Bar-Eli has not only researched the science of performance but has also worked directly with elite athletes, coaches, and teams to help them improve their success on the court or field. Boost! takes the lessons he's learned from sports psychology and translates them for leaders and managers at any stage in their career. With prescriptive advice, Bar-Eli illustrates how anyone can apply these lessons to better support and inspire co-workers and employees and create a sustainable, successful working environment and business.Boost! breaks down the complex behavioral science of getting ahead. Through original scientific research, unique case studies, and anecdotes from the world of sports and beyond, Bar-Eli explains the psychological underpinnings of human behavior and how we can harness this knowledge to perform at our highest levels, succeeding in our careers and personal lives.…

  • Language: English

    Published by Worthy Publishing, 2010

    0824948149 / 9780824948146

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Downtown Bookworks, 2011

    1935703137 / 9781935703136

    Series: Book 4 of 64 - DC Super Heroes

    • Hardcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Good. For superbaby girls, here's the super-cool companion to My First Superman and My First Batman Books. Wonder Woman joins her Justice League pals with her very own touch-and-feel book. There's no telling who will get a big thrill out of tossing Wonder Woman's lasso, admiring her shiny gold cuffs and headband, or zooming through the sky in her helicopter. Six fun touchables will amuse kids of all ages.…

  • Language: English

    Published by Worthy Publishing, 2010

    0824948033 / 9780824948030

    Series: Book 7 of 22 - Tales from Grace Chapel Inn

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Scholastic Press, 2013

    0545683580 / 9780545683586

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Harper Perennial, 2021

    0063137992 / 9780063137998

    • Softcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Downtown Bookworks, 2012

    193570365X / 9781935703655

    Series: Book 55 of 64 - DC Super Heroes

    • Hardcover

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    Hardback. Condition: Good. Like the super-selling MY FIRST SUPERMAN, MY FIRST BATMAN, and MY FIRST WONDER WOMAN books, SUPER HEROES A, B, C, 1,2,3 will appeal to comic book-fan Dads; lovers of bold, classic art; and their babies, toddlers, and pre-schoolers A is for Aquaman and B is for Batmobile in this cool, colorful board book that's sure to make reading time lots of fun for dads. DC's super heroes--from Superman and Batman to Green Lantern, the Flash, Wonder Woman, and many other favorites--illustrate the alphabet and numbers for budding fans. The classic comic book art makes this a great-looking package.…