Burley (Over 6,000 results)

Paperback. Condition: Good. Every four seconds an unsuspecting consumer is duped by a cable company, cell phone provider, auto repair shop, or one of the numerous other businesses we use on a daily basis. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded. In UNSCREWED, consumer advocate Ron Burley offers a quick and easy five-step plan to getting what we paid for. This powerful and informative guide makes clear who to talk to, what to say, and when to walk away. It also explainsWhy companies don't treat you fairly, and what you can do about itHow to avoid the voicemail trapHow to get customer service representatives to pay attention to youHow to keep from getting screwed in the first placeUNSCREWED features sixteen true stories about average folks who got real results, and shares a variety of creative techniques that are both legal and successful. You don't have to be pushy, loud, or aggressive to get what you deserve--you just have to read this book.Reviews If we are sufficiently angered and motivated, now we will know what we ought to do.--Miami Herald A terrific resource. . . I was so impressed by the simplicity of the techniques that I almost yearned to have a consumer conflict.--Better Investing Burley's] basic strategy of thinking like the company to get your problem fixed is ingenious. If consumers approached disputes in his way, the caveat 'buyer beware' would surely be flipped on its head.--USA Today See the full USA Today review Watch the CNN Interview.…

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condition: Good. Good condition ex-library book with usual library markings and stickers.

paperback. Condition: Very Good.

Paperback. Condition: Very Good. This revised guide to mastering an essential, but frequently, neglected aspect of communication provides step-by-step techniques for projecting interest, overcoming language barriers, interpreting body language, and asking constructive but non-threatening questions.

Paperback. Condition: Fair. This revised guide to mastering an essential, but frequently, neglected aspect of communication provides step-by-step techniques for projecting interest, overcoming language barriers, interpreting body language, and asking constructive but non-threatening questions.

Paperback. Condition: Good. This revised guide to mastering an essential, but frequently, neglected aspect of communication provides step-by-step techniques for projecting interest, overcoming language barriers, interpreting body language, and asking constructive but non-threatening questions.

Paperback. Condition: Very Good.

Condition: very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting.

Condition: good. Books may contain some notes and highlighting. Supplements such as Access Codes, Cd's Dust Jackets, etc. are not guaranteed with used book purchases.

Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condition: like_new.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Mass Market Paperback. Condition: Very Good. New Ed. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condition: Fair. Wycliffe investigates the disappearance of a young girl - and becomes involved in a major criminal investigation . . .

Paperback. Condition: Fair. Another classic crime novel featuring Cornwall's Superintendent Wycliffe.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Condition: Good. John Burley's The Absence of Mercy is a harrowing tale of suspense involving a brutal murder and dark secrets that lie beneath the surface of a placid, tight-knit Midwestern town. When a brutally murdered teenager is discovered in the woods surrounding a small Ohio town, Dr. Ben Stevenson--the town's medical examiner--must decide if he's willing to put his family's life in danger to uncover the truth. Finding himself pulled deeper into an investigation with devastating consequences, he discovers shocking information that will shatter his quiet community, and force him to confront a haunting truth. With its eerie portrait of suburban life and nerve-fraying plot twists, The Absence of Mercy is domestic drama at its best for fans of Harlan Coben, Laura Lippman, Jennifer McMahon, and Lisa Gardner. …

Paperback. Condition: Fair. John Burley's The Absence of Mercy is a harrowing tale of suspense involving a brutal murder and dark secrets that lie beneath the surface of a placid, tight-knit Midwestern town. When a brutally murdered teenager is discovered in the woods surrounding a small Ohio town, Dr. Ben Stevenson--the town's medical examiner--must decide if he's willing to put his family's life in danger to uncover the truth. Finding himself pulled deeper into an investigation with devastating consequences, he discovers shocking information that will shatter his quiet community, and force him to confront a haunting truth. With its eerie portrait of suburban life and nerve-fraying plot twists, The Absence of Mercy is domestic drama at its best for fans of Harlan Coben, Laura Lippman, Jennifer McMahon, and Lisa Gardner. …

Paperback. Condition: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Condition: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Condition: good. Fast & Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

Paperback. Condition: Very Good. Reprint. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.