Fluss (257 results)

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Paperback. Condition: Very Good. 61336th. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condition: Good. "To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers? expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that?s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.".…

Paperback. Condition: Very Good. "To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers? expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that?s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry.".…

Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardback. Condition: Good. Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the call centre into a real-time operation that generates profits. These centres provide an outstanding customer experience, enhance loyalty, create new revenue, reduce expenses, and streamline the flow of information between the center and the rest of the company. "The Real-Time Contact Center" shows how to implement one.…

Paperback. Condition: Very Good. Edges shows light shelf wear. Pages are clean and intact.

Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

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Paperback or Softback. Condition: New. Confidence Men: Peterson, Musk, Tate and the Duping of the American Mind. Book.

Condition: As New. Unread book in perfect condition.

Paperback. Condition: new. Paperback. Uncovers the irrational philosophy behind today's "confidence men" - from Jordan Peterson, to Elon Musk, Andrew Tate, and beyond.Uncovers the irrational philosophy behind today's "confidence men" - from Jordan Peterson, to Elon Musk, Andrew Tate, and beyond.Why do millions of Americans support a system that is making them poorer, sicker, and less secure every day? If modern capitalism routinely exploits working people, then why do so many flock to its most reactionary defenders in personalities like Jordan Peterson, Elon Musk, and Andrew Tate? Or, as the philosopher Baruch Spinoza asked, why do we fight for slavery as if it were our salvation? Confidence Men: The Duping of the American Mind provides a compelling answer to those questions.Mere journalistic accounts of these hucksters have pointed out their many lies and inaccuracies, their personal failings and rank hypocrisy. Confidence Men does something different. Instead of treating these sensational figures as individual bad actors, it identifies a common philosophy that animates them all. Each of them are, in their own ways, irrationalists - believing in the power of a strong will to overcome ordinary reality (and ordinary people). Objective facts, nature, and even "human nature" melt away before the creative genius or the mystical hero. Today's "confidence men" are the cheerleaders of hierarchy and domination, where the supreme value is one of unhinged belief in oneself. As against reactionary forms of self-help, Confidence Men proposes a rationalist alternative - neither wishing our problems away, nor "manifesting" success - but instead, understanding the world so that we can change it for the better. Uncovers the irrational philosophy behind todays confidence men from Jordan Peterson, toElon Musk, Andrew Tate, and beyond. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condition: New.

Paperback. Condition: New. Why do millions of Americans support a system that is making them poorer, sicker, and lesssecure every day? If modern capitalism routinely exploits working people, then why do so manyflock to its most reactionary defenders in personalities like Jordan Peterson, Elon Musk, andAndrew Tate? Or, as the philosopher Baruch Spinoza asked, why do we fight for slavery as if itwere our salvation? Confidence Men: The Duping of the American Mind provides a compellinganswer to those questions.Mere journalistic accounts of these hucksters have pointed out their many lies and inaccuracies,their personal failings and rank hypocrisy. Confidence Men does something different. Instead oftreating these sensational figures as individual bad actors, it identifies a common philosophythat animates them all. Each of them are, in their own ways, irrationalists - believing in thepower of a strong will to overcome ordinary reality (and ordinary people). Objective facts,nature, and even "human nature" melt away before the creative genius or the mystical hero.Today's "confidence men" are the cheerleaders of hierarchy and domination, where thesupreme value is one of unhinged belief in oneself. As against reactionary forms of self-help,Confidence Men proposes a rationalist alternative - neither wishing our problems away, nor"manifesting" success - but instead, understanding the world so that we can change it for thebetter. …

Condition: Very Good. : En 'The Real-Time Contact Center', Donna Fluss ofrece una guía práctica para transformar los centros de contacto en centros de beneficio en tiempo real. El libro explora estrategias, tácticas y tecnologías para construir una infraestructura de servicio que supere las expectativas del cliente y aumente los ingresos. Se enfoca en establecer casos de negocio sólidos, seleccionar tecnologías adecuadas, construir relaciones rentables con ventas y marketing, fortalecer aplicaciones de autoservicio y motivar al personal. Además, aborda la optimización de la gestión y los procesos para ofrecer un servicio excepcional en cada interacción. EAN: 9780814414439 Tipo: Libros Categoría: Negocios y Economía Título: The Real-Time Contact Center Autor: Donna Fluss Editorial: AMACOM Idioma: en Páginas: 208 Formato: tapa blanda.…

Condition: New.

Paperback. Condition: New.

hardcover. Condition: New.

paperback. Condition: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condition: New.

Paperback or Softback. Condition: New. The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation. Book.

Condition: New.

Condition: As New. Unread book in perfect condition.