Heppell (818 results)

Paperback. Condition: Fair. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think.…

Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Paperback. Condition: Good. It seems we're all growing more negative. Bad news on the TV and in the papers makes us all feel fed up, and we find it easier to talk about what's wrong instead of looking for what's good.But imagine knowing a simple trick that you could use to help you feel better about everything. No matter how bad, how upsetting, how annoying or how frustrating the situation, wouldn't it be great if you had the power to take it on and make it better?Well, that simple trick does exist, and it's time to learn how to Flip It.This fantastic book will show you a different way of thinking, acting, feeling, and doing, whereby you can easily and simply get the very best out of every situation you find yourself in. You'll learn straightforward techniques that you can use to make the bad times more bearable, the good times better than ever, and everyday life just, well, less everyday.Then, with a little practice, you'll learn how to Flip It swiftly, instantly and successfully to turn even the most pressing problems into the best possible experiences. And once you've learned to Flip It with ease, just like super-successful people have been doing for thousands of years, you'll find, at home and at work, your life is more fun, more successful, more rewarding and more positive. Embrace the power of the Flip It philosophy today and discover how brilliant it feels to shine and live your life full of positivity, possibility, and purpose.…

Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Very Good. Five Star Service: How to deliver exceptional customer service (Prentice Hall Business) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Very Good. Five Star Service, One Star Budget: How to create magic moments for your customers that get you noticed, remembered and referred This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Very Good. How to Save An Hour Every Day This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Very Good. How To Be Brilliant This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Fair. Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think.…

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: Very Good. The Tories: From Winston Churchill to David Cameron This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Very Good. How to Be Brilliant: Change your ways in 90 days! This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Condition: Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Paperback. Condition: Very Good. Brilliant Life: How to Live a Brilliant, Balanced Life This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .…

Paperback. Condition: Good. It seems we're all growing more negative. Bad news on the TV and in the papers makes us all feel fed up, and we find it easier to talk about what's wrong instead of looking for what's good.But imagine knowing a simple trick that you could use to help you feel better about everything. No matter how bad, how upsetting, how annoying or how frustrating the situation, wouldn't it be great if you had the power to take it on and make it better?Well, that simple trick does exist, and it's time to learn how to Flip It.This fantastic book will show you a different way of thinking, acting, feeling, and doing, whereby you can easily and simply get the very best out of every situation you find yourself in. You'll learn straightforward techniques that you can use to make the bad times more bearable, the good times better than ever, and everyday life just, well, less everyday.Then, with a little practice, you'll learn how to Flip It swiftly, instantly and successfully to turn even the most pressing problems into the best possible experiences. And once you've learned to Flip It with ease, just like super-successful people have been doing for thousands of years, you'll find, at home and at work, your life is more fun, more successful, more rewarding and more positive. Embrace the power of the Flip It philosophy today and discover how brilliant it feels to shine and live your life full of positivity, possibility, and purpose.…

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Condition: Good. Meets or exceeds the good condition guidelines. Nice copy. Has a small amount of writing/highlighting. Five star seller - Buy with confidence.

Condition: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects.

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: Good. This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip you with a winning edge to knockout your customers and help you·        Delight your customers every time ·        Deliver remarkable results that will keep them coming back for more ·        Win more customers without spending a fortune ·        Get repeat orders and referrals from everyone you encounter Whether it's studying the Disney parking system or enrolling students at college; going behind the scenes in the world's top hotels or becoming the office hero, Five Star Service will show you how to wow your customers, colleagues and cohorts.…

Paperback. Condition: Good. It seems we're all growing more negative. Bad news on the TV and in the papers makes us all feel fed up and we find it easier to talk about what's wrong instead of looking for what's good. But imagine knowing a simple trick that you could use to help you feel better about everything. No matter how bad, how upsetting, how annoying or how frustrating the situation, wouldn't it be great if you had the power to take it on and make it better? Well, that simple trick does exist and it's time to learn how to Flip It. This fantastic book will show you a different way of thinking, acting, feeling and doing whereby you can easily and simply get the very best out of every situation you find yourself in. You'll learn straightforward techniques that you can use to make the bad times more bearable, the good times better than ever and everyday life just, well, less 'everyday'. Then, with a little practice, you'll learn how to Flip It swiftly, instantly and successfully to turn even the most pressing problems into the best possible experiences. And once you've learned to Flip It with ease, just like super-successful people have been doing for thousands of years, you'll find, at home and at work, your life is more fun, more successful, more rewarding and more positive. Embrace the power of the Flip It philosophy today and discover how brilliant it feels to shine and live your life full of positivity, possibility and purpose.…

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.