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Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Language: English
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
paperback. Condition: Fine. Fast Shipping - Safe and Secure 7 days a week!
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Designing Service Processes to Unlock Value, Second Edition
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
paperback. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week!
-
Designing Service Processes to Unlock Value,
Language: English
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: Reprint ] Publisher: Business Expert Pres Pub Date: 11/4/2016 Binding: paperback Pages: 137 Reprint edition.
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Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Condition: New.
-
Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, US, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Paperback. Condition: New. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being enabled, to a large extent, by technology-driven service innovations, and tasks previously performed by the service provider may now be performed by either the customer or service provider. As a result, customers are taking a more active role in the service delivery process, not only through self-service but by providing information to the service provider to create a more personalized service experience. In addition, as the options for "who does what" in the service processes expand, issues such as enabling customers to perform desired activities, relieving customers of undesired tasks, and determining "who should do what" become more and more critical. Although the recent trend has been toward increasing levels of self-service, service providers are finding that "super service" offerings, an opposite trend in which the service provider performs most of service tasks with little effort required by the customer, are also part of the expanded set of options in the emerging service process landscape. With the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the physical, skills, and knowledge resources of both the service provider and customer. Service Process Design for Value Co-Creation explores how the integration of service provider and customer resources co-creates value, how service processes can be designed to leverage and "unlock" the capabilities embedded in these resources, and how the task boundary between the service provider and customer can be shifted to realize even greater value.
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Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Language: English
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
paperback. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week!
-
How Efficiency Changes the Game: Developing Lean Operations for Competitive Advantage
Language: English
Published by Business Expert Press, 2021
ISBN 10: 1637420447 ISBN 13: 9781637420447
paperback. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week!
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Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, US, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
US$ 22.21
Free Shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being enabled, to a large extent, by technology-driven service innovations, and tasks previously performed by the service provider may now be performed by either the customer or service provider. As a result, customers are taking a more active role in the service delivery process, not only through self-service but by providing information to the service provider to create a more personalized service experience. In addition, as the options for "who does what" in the service processes expand, issues such as enabling customers to perform desired activities, relieving customers of undesired tasks, and determining "who should do what" become more and more critical. Although the recent trend has been toward increasing levels of self-service, service providers are finding that "super service" offerings, an opposite trend in which the service provider performs most of service tasks with little effort required by the customer, are also part of the expanded set of options in the emerging service process landscape. With the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the physical, skills, and knowledge resources of both the service provider and customer. Service Process Design for Value Co-Creation explores how the integration of service provider and customer resources co-creates value, how service processes can be designed to leverage and "unlock" the capabilities embedded in these resources, and how the task boundary between the service provider and customer can be shifted to realize even greater value.
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How Efficiency Changes the Game : Developing Lean Operations for Competitive Advantage
Language: English
Published by Business Expert Press, 2021
ISBN 10: 1637420447 ISBN 13: 9781637420447
Condition: New.
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How Efficiency Changes the Game: Developing Lean Operations for Competitive Advantage (Paperback or Softback)
Language: English
Published by Business Expert Press 5/11/2021, 2021
ISBN 10: 1637420447 ISBN 13: 9781637420447
Paperback or Softback. Condition: New. How Efficiency Changes the Game: Developing Lean Operations for Competitive Advantage. Book.
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How Efficiency Changes the Game
Language: English
Published by Business Expert Press, US, 2021
ISBN 10: 1637420447 ISBN 13: 9781637420447
Paperback. Condition: New. Obtaining a competitive advantage in today's business environment generally does not happen of its own accord. With the speed of change in technology, products to market, and customer preferences, organizations must strive to keep on the edge and be the drivers of change. Given that most businesses deal with the same buyers in defined markets who purchase similar products, gaining this competitive advantage is critical to both thriving and being leaders in their field.To do this one must drive efficiencies throughout the entire organization while creating a significant point of difference. Yet, inefficiency continues to run rampant and can be found in the often forgotten pockets of the organization, hampering efficacy at best, leading it out the door at worst.How Efficiency Changes the Game: Developing Lean Operations for Competitive Advantage, provides an insightful process for the executive, manager, and business owner, enabling them to discover inefficiencies where least expected, highlighting both the nature of the primary issues and then how to subsequently correct them. This book will assist in developing lean operations in areas such as leadership, marketing, strategy and planning, sales, time management, workflows, finances, and people.
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Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Condition: New.
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Designing Service Processes to Unlock Value (Paperback or Softback)
Language: English
Published by Business Expert Press 10/21/2024, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Paperback or Softback. Condition: New. Designing Service Processes to Unlock Value. Book.
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Designing Service Processes to Unlock Value, Third Edition
Language: English
Published by Business Expert Press, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Condition: New.
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Condition: New.
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Designing Service Processes to Unlock Value, Third Edition
Language: English
Published by Business Expert Press, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Condition: New.
-
Condition: New.
-
How Efficiency Changes the Game : Developing Lean Operations for Competitive Advantage
Language: English
Published by Business Expert Press, 2021
ISBN 10: 1637420447 ISBN 13: 9781637420447
Condition: As New. Unread book in perfect condition.
-
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value, Third Edition
Language: English
Published by Business Expert Press, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Condition: New.
-
Condition: new.
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Designing Service Processes to Unlock Value (eng)
Language: English
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Condition: new.
-
How Efficiency Changes the Game
Language: English
Published by Business Expert Press, US, 2021
ISBN 10: 1637420447 ISBN 13: 9781637420447
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
US$ 31.73
Free Shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New. Obtaining a competitive advantage in today's business environment generally does not happen of its own accord. With the speed of change in technology, products to market, and customer preferences, organizations must strive to keep on the edge and be the drivers of change. Given that most businesses deal with the same buyers in defined markets who purchase similar products, gaining this competitive advantage is critical to both thriving and being leaders in their field.To do this one must drive efficiencies throughout the entire organization while creating a significant point of difference. Yet, inefficiency continues to run rampant and can be found in the often forgotten pockets of the organization, hampering efficacy at best, leading it out the door at worst.How Efficiency Changes the Game: Developing Lean Operations for Competitive Advantage, provides an insightful process for the executive, manager, and business owner, enabling them to discover inefficiencies where least expected, highlighting both the nature of the primary issues and then how to subsequently correct them. This book will assist in developing lean operations in areas such as leadership, marketing, strategy and planning, sales, time management, workflows, finances, and people.
-
Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Condition: New.
-
Designing Service Processes to Unlock Value
Language: English
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value, Second Edition
Language: English
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
US$ 25.94
US$ 13.45 shipping
Ships from United Kingdom to U.S.A.Quantity: 2 available
Add to basketPaperback. Condition: Brand New. 2nd edition. 168 pages. 9.00x6.00x0.04 inches. In Stock.
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Designing Service Processes to Unlock Value
Language: English
Published by MP-BEP Business Expert Press, 2020
ISBN 10: 1953349269 ISBN 13: 9781953349262
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 4 out of 5 stars
US$ 35.45
US$ 5.60 shipping
Ships from United Kingdom to U.S.A.Quantity: 15 available
Add to basketPAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
