Ken Blanchard (Over 6,000 results)

Hardcover. Condition: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good.

Hardback. Condition: Good.

Paperback. Condition: Very Good. All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivation of its members? Most of us don't, and we quickly become frustrated, give up, and opt to go it alone-not a good solution in today's business environment. Fortunately, there is a better way. Here, expert authors Ken Blanchard, Alan Randolph, and Peter Grazier outline a 3-step process that will help you transform any kind of team into a Next-Level Team-one that uses all team members' ideas and motivation more effectively, makes better use of team members' and team leaders' time, and generates benefits for individual team members, the team, and the organization. Designed as a working guide filled with detailed instructions for people who want to build high performing teams, Go Team! will lead you, step by step, to great results. Through discussions, case examples, and questions to consider, you and your teammates will learn how to share information to build high levels of trust and responsibility; set clear boundaries to create the freedom for team members to act responsibly; and develop self-managing skills to make good team decisions. With Go Team! as a guide, you'll find that working in a team can be fun, satisfying, and highly productive.…

Hardback. Condition: Good. The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization. "Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some." - Mac Anderson, founder, Simple Truths.…

Paperback. Condition: Good. With more than two million hardcover copies in print, The One Minute Manager is one of the most successful management audio programs ever published. Now, the bestselling team of Blanchard and Lorber bring you the ever-timely strategies of One Minute Management in Putting the One Minute Manager to Work -- an indispensable success tool for any manager striving to get the most from his or her people. Relied on by the largest corporations in America for their ability to motivate emploees at every level, the strategies of One Minute Management can: Improve job satisfaction among emploees by giving them the well-defined roles Build morale by teaching how and when to give one minute praising and reprimands Increase profits by setting goals that are clear, agreed upon and have measurable results Boost productivity with the five-step system that encourages teamwork among managers and their emploees Train winners instead of workers with innovative techniques for encouraging top performance.…

Hardback. Condition: Good.

Hardback. Condition: Very Good. The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than 5 million people have been touched by this story. Has it touched yours? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and, through a simple act, is was able to transform the service culture of a grocery store. This story is sure to have each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every customer interaction, and has customers waiting in line so they can interact with him. Read about Johnny plus other great customer service stories from Ken Blanchard. Your customer service team will be bursting with new ways to make your company stand out from the crowd. Bestselling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization. "Once in a great while you read something that bypasses the brain and goes straight to the heart. The Simple Truths of Service is that book&heand then some." - Mac Anderson, founder, Simple Truths.…

Hardback. Condition: Very Good.

Hardback. Condition: Good.

Hardback. Condition: Fair.

Hardcover. Condition: Very Good. Very Good hardcover 9781562924881.

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Condition: As New.

Hardback. Condition: Good. One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do.  The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own. If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for you. It's priceless.…

Hardback. Condition: Very Good. One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do.  The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own. If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for you. It's priceless.…

Hardback. Condition: Fair. One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do.  The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too familiar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own. If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for you. It's priceless.…

Hardback. Condition: Good. Who Killed Change? Solving the Mystery of Leading People Through Change Every day organizations around the world launch change initiatives--often big, expensive ones--designed to improve the status quo. Yet 50 to 70 percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. Who or What Is Killing Change? That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who's investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters. The suspects are sure to sound familiar and you're bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization.A step-by-step guide at the back of the book shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives, and you'll learn best practices for enabling and sustaining the desired change.…

Hardback. Condition: Very Good. Who Killed Change? Solving the Mystery of Leading People Through Change Every day organizations around the world launch change initiatives--often big, expensive ones--designed to improve the status quo. Yet 50 to 70 percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. Who or What Is Killing Change? That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who's investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters. The suspects are sure to sound familiar and you're bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization.A step-by-step guide at the back of the book shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives, and you'll learn best practices for enabling and sustaining the desired change.…

Hardcover. Condition: Fair.

Hardback. Condition: Very Good. With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.…

Hardback. Condition: Good. With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.…

Hardback. Condition: Fair. With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople -- and just about anyone -- a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.…

Hardback. Condition: Fair. This updated edition of management guru Ken Blanchard's classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®. In Leadership and the One Minute Manager you'll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person. By consistently using SLII®'s proven model and powerful techniques, leaders can master employee development and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff--and the best bottom line for any business. How can you unlock the potential in every employee? Situational Leadership: Learn the proven SLII® model to diagnose your team's needs and provide the right combination of direction and support. Effective Goal Setting: Master the first skill of an SLII® leader by setting clear, motivating goals that align your team and drive results. Day-to-Day Coaching: Go beyond annual reviews with powerful techniques for ongoing feedback, turning every interaction into a growth opportunity. Smart Delegation: Understand when to delegate, support, or direct to build self-reliance and competence in your people, freeing you up to lead.…

Hardback. Condition: Very Good. Fifty-two essential principles that are easy to implement and practice: "The ultimate guide to servant leadership." -Marshall Goldsmith, New York Times-bestselling author of Mojo Effective leadership is an influence process in which leaders implement everyday common-sense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In this book, legendary servant leadership expert and #1 New York Times-bestselling author Ken Blanchard and his colleague Randy Conley, a thought leader known for his expertise in the field of trust, share fifty-two Simple Truths that will help leaders everywhere make common-sense leadership common practice. Discover profound, memorable-and in some cases counterintuitive-wisdom such as: . Who should make the first move to extend trust . What role a successful apology plays in building trust . When to use different strokes (leadership styles) for different folks-and for the same folks . Where the most important part of leadership happens . How to create autonomy through boundaries . Why the key to developing people is catching them doing something right A fun, easy read that will make a positive difference in leadership and organizational success, Simple Truths of Leadership shows how to incorporate simple but essential practices into your leadership style, build trust through servant leadership, and enhance your own life and the lives of everyone around you.…

Paperback. Condition: Very Good.

Hardback. Condition: Good. This updated edition of management guru Ken Blanchard's classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®. In Leadership and the One Minute Manager you'll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person. By consistently using SLII®'s proven model and powerful techniques, leaders can master employee development and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff--and the best bottom line for any business. How can you unlock the potential in every employee? Situational Leadership: Learn the proven SLII® model to diagnose your team's needs and provide the right combination of direction and support. Effective Goal Setting: Master the first skill of an SLII® leader by setting clear, motivating goals that align your team and drive results. Day-to-Day Coaching: Go beyond annual reviews with powerful techniques for ongoing feedback, turning every interaction into a growth opportunity. Smart Delegation: Understand when to delegate, support, or direct to build self-reliance and competence in your people, freeing you up to lead.…

Hardback. Condition: Good. Fifty-two essential principles that are easy to implement and practice: "The ultimate guide to servant leadership." -Marshall Goldsmith, New York Times-bestselling author of Mojo Effective leadership is an influence process in which leaders implement everyday common-sense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In this book, legendary servant leadership expert and #1 New York Times-bestselling author Ken Blanchard and his colleague Randy Conley, a thought leader known for his expertise in the field of trust, share fifty-two Simple Truths that will help leaders everywhere make common-sense leadership common practice. Discover profound, memorable-and in some cases counterintuitive-wisdom such as: . Who should make the first move to extend trust . What role a successful apology plays in building trust . When to use different strokes (leadership styles) for different folks-and for the same folks . Where the most important part of leadership happens . How to create autonomy through boundaries . Why the key to developing people is catching them doing something right A fun, easy read that will make a positive difference in leadership and organizational success, Simple Truths of Leadership shows how to incorporate simple but essential practices into your leadership style, build trust through servant leadership, and enhance your own life and the lives of everyone around you.…

Paperback. Condition: Fair.

Condition: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps.