Kenneth Blanchard (Over 2,700 results)

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

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Paperback. Condition: Good. With a new foreword by Ken Blanchard Adapting One Minute Manager techniques to enable successful leadership to happen. Using different ways to motivate different kinds of people.

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Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

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Hardback. Condition: Very Good. In Customer Mania , Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service--creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum --owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants--the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania emphasizes four critical steps: - Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. - Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. - Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. - Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania is a vital tool for enhancing their experience -- and their customer's.…

Paperback. Condition: Good. Two bestselling business audiobooks are now together at a great low price THE ONE MINUTE MANAGER By Ken Blanchard, Ph.D. and Spencer Johnson, M.D. With more than 13 million copies sold worldwide, The One Minute Manager ranks as one of the most successful management titles ever published. Ken Blanchard and Spencer Johnson teach you the strategies of one-minute management to save time and increase your productivity whether it is in your business, your home, or even managing your children. And. PUTTING THE ONE MINUTE MANAGER TO WORK By Ken Blanchard, Ph.D. and Robert Lorber, Ph.D. The bestselling team of Ken Blanchard and Robert Lorber bring you the ever-timely strategies of one-minute management in Putting the One Minute Manager to Work -- an indispensable success tool for any manager striving to get the most from his or her people. This essential follow-up to The One Minute Manager applies the secrets of One Minute Goal Setting, One Minute Praisings and One Minute Reprimands to real-life situations so that you can put them to work in your life immediately.…

Paperback. Condition: Fair. Two bestselling business audiobooks are now together at a great low price THE ONE MINUTE MANAGER By Ken Blanchard, Ph.D. and Spencer Johnson, M.D. With more than 13 million copies sold worldwide, The One Minute Manager ranks as one of the most successful management titles ever published. Ken Blanchard and Spencer Johnson teach you the strategies of one-minute management to save time and increase your productivity whether it is in your business, your home, or even managing your children. And. PUTTING THE ONE MINUTE MANAGER TO WORK By Ken Blanchard, Ph.D. and Robert Lorber, Ph.D. The bestselling team of Ken Blanchard and Robert Lorber bring you the ever-timely strategies of one-minute management in Putting the One Minute Manager to Work -- an indispensable success tool for any manager striving to get the most from his or her people. This essential follow-up to The One Minute Manager applies the secrets of One Minute Goal Setting, One Minute Praisings and One Minute Reprimands to real-life situations so that you can put them to work in your life immediately.…

Hardback. Condition: Very Good.

Hardback. Condition: Good.